Refund and Returns

Overview

We hope you are completely satisfied with our products and services. From time to time you may need to return a product purchased from our store. Our Returns Policy is designed to help you with returns.
In the event of a major failure of the product, we will provide you with a replacement, credit or refund, such as:

  • They are seriously faulty;

  • Wrong description;

  • Different from the sample shown to you;

  • Cannot do what they are supposed to do;

We do not offer a replacement product service if you just change your mind. After determining that there is a problem, you can ask us for a return or exchange. Provided that the product is returned to us in original new condition with proof of purchase. Please let us know if you are dissatisfied with the products or services we provide.
Our refund and return policy lasts for 30 days. If 30 days have passed since your purchase, we will not be able to provide you with a full refund or exchange. Campmors reserves the right to restrict returns or exchanges, regardless of proof of purchase.
To be eligible for return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
We also do not accept products that are intimate or sanitary products, hazardous materials, or flammable liquids or gases.

 

Exclusions:

In some cases, refunds, replacements or repairs may not be available if you:

  • Products that have obvious traces of use and have been significantly modified;
  • Misuse the product in violation of user instructions or packaging labels;
  • Any item not in its original condition, damaged or missing parts due to reasons other than our fault;
  • Just change your mind;
  • Gift card;
  • Downloadable Software products;
  • Some health and personal care products;
  • Any item returned more than 14 days after delivery;

In order to complete your return, we need your receipt or proof of purchase.

Refund:

Once your return has been received and reviewed, we will send you an email notifying you that we have received your returned item. We will also notify you to approve or deny your refund.
If you are approved, your refund will be processed and a credit limit will be automatically applied to your credit card or original payment method within a certain number of days. The exact timing of the refund is determined by your financial institution, and it may normally take up to 14 business days for the refund to be credited to the original payment account. If it has been more than 14 days, you should first contact your financial institution to check your credit. After speaking with your financial institution, if you still have questions, please contact our customer service department.

Delayed or lost refunds:

If you haven’t received your refund, please check your bank account again first.
Then contact your credit card company, it may take some time for your refund to arrive.
Next contact your bank. It usually takes some processing time before a refund is issued.
If you’ve done all of this and still haven’t received your refund, please contact us at { [email protected] }.

Shipping Returns

For returns, you can contact us for the address: { [email protected] }.
You will be responsible for paying your own return shipping. Shipping charges are non-refundable. If you receive a refund, return shipping will be deducted from your refund.
When you need to return some special sensitive or bulky items, you can contact the carrier directly to meet any shipping conditions required for a mail-in return. If you’re returning a more expensive item, you might consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
When you initiate an exchange, the time it takes for your exchanged product to reach you may vary depending on where you live.

Need Help?

For more questions about refunds and returns, please contact us at { [email protected] }.

FAQ:

Merchandise and all accessories, receipts, packing slips and your order number. The order number can be viewed directly by logging into our website. If you need help finding proof of purchase, we can help.

Please be sure to contact us in advance before initiating a return of bulky items. Any oversized items are subject to a weight-based shipping fee, and for these oversized items, you can work directly with the carrier to return them by mail. Specific charges are defined by the carrier, and covered charges will be borne by you.

Please Note: You are responsible for return shipping.  
1. Pack items securely in their original packaging, including all original product documentation, accessories and labels (if any).
2. Include proof of purchase (eg, invoice, store receipt) plus your name, address, email, phone number, order number, and a brief explanation of why you are returning the item. If you cannot find proof of purchase, please contact us and we will do our best to find it.
3. Send your package with a carrier that can provide tracking and insurance. CAMP is not responsible for items lost or damaged in transit.
4. Remove any extra labels from the outside of the box before shipping.
5. Return shipping must be paid. CAMP does not accept packages sent by cash on delivery.

To ship returned items from multiple orders in the same box, include the label and packing slip for each order (if available), along with receipts, invoices, and order numbers for all items. Including these documents allows our staff to process your return efficiently and accurately.

If you lost or did not receive the packing slip and want to return the item, you can also use the order number and order confirmation email from the website order as proof of purchase for in-store returns.
If you have not received a receipt and email for your in-store purchase, please contact our customer service team. We will be happy to assist you by sending you a copy of the receipt (if available).